Returns & Exchanges

Due to the perishable nature of our frozen treats, we do not accept returns or exchanges. However, we stand by our Frozen Delivery Guarantee and will offer a replacement or refund for any order that does not arrive in perfect, frozen condition.

Return Process

• 1.
  Inspect Your Delivery

  Examine your shipment immediately upon arrival to ensure all pints are frozen and the contents are correct.

• 2.
  Document Any Issues

  If your ice cream arrived melted or damaged, take clear photos of the packaging and the product as proof for our team.

• 3.
  Contact Customer Support

  Reach out to our team within 48 hours of delivery by emailing contact@jenis.com with your order number and any relevant photos.

• 4.
  Resolution Process

  Our team will review your claim and issue a reshipment of your favorite flavors or a full refund to your original payment method.